Player Protection
Responsible Gaming at hi77c
hi77c is committed to providing a safe, fair, and enjoyable gaming environment for all players in Bangladesh. We believe gaming should always be a form of entertainment — never a financial burden or an emotional struggle.
Our Commitment to Responsible Gaming
hi77c takes responsible gaming seriously. The platform is designed exclusively for adults aged 21 and above who are playing for entertainment. We recognise that while the vast majority of our players in Bangladesh enjoy gaming recreationally without any issues, a small number of individuals may develop problematic gambling behaviour over time. hi77c is committed to providing tools, information, and direct support to help every player stay in control of their gaming activity.
Gambling is never a guaranteed way to make money. Every game on the hi77c platform — whether cricket betting, live casino, slots, or crash games — carries a risk of loss. The outcomes of all games are determined by certified random number generators or live dealer results that cannot be predicted or influenced. Players should only ever wager money they can comfortably afford to lose, and should treat any winnings as a bonus rather than expected income.
Player Protection Tools
hi77c provides the following responsible gaming tools free of charge to all registered players. Contact [email protected] to activate any tool.
Deposit Limits
Set daily, weekly, or monthly deposit caps to keep your spending predictable and within budget.
Session Reminders
Receive on-screen alerts after playing for a set period, so you can take regular breaks and stay aware of time spent.
Self-Exclusion
Temporarily or permanently block your access to the hi77c platform when you feel you need a complete break from gaming.
Time-Out Period
Request a short cooling-off period of 24 hours to 30 days without fully closing your account, giving you space to reset.
Account Closure
Request permanent account closure at any time. Any remaining balance will be returned to your registered bKash or Nagad wallet.
Activity History
Review your full betting and transaction history at any time to stay informed about how much time and money you have spent.
Is Gambling Becoming a Problem?
Problem gambling can affect anyone, regardless of income, background, or experience level. The first step is recognising the warning signs. Ask yourself the following questions honestly — if you answer yes to two or more, we strongly encourage you to reach out to hi77c support or use one of the protection tools listed above.
- Do you spend more money gambling than you originally planned, or do you frequently chase losses by placing bigger bets to try to win back what you have lost?
- Have you borrowed money, sold possessions, or used funds set aside for essential household expenses (rent, food, utilities) in order to fund your gambling?
- Do you find it difficult to stop gambling once you have started, or feel restless and irritable when you try to cut down or take a break?
- Has your gambling activity caused tension, arguments, or concern among family members, friends, or colleagues in Dhaka, Chittagong, or elsewhere in Bangladesh?
- Do you find yourself thinking about gambling frequently throughout the day, planning your next session, or feeling distracted from work, study, or daily responsibilities because of gambling?
- Have you tried to hide or minimise the amount of time or money you spend gambling from people close to you?
- Do you gamble as a way to escape stress, anxiety, loneliness, or emotional difficulties — rather than purely for entertainment?
Deposit Limits Explained
Deposit limits are one of the most practical tools available to players who want to manage their gambling spend without stopping play entirely. By setting a hard cap on how much you can deposit over a given period, you take back control of your budget before a session starts — not after.
Daily Deposit Limit
A fixed maximum you can deposit via bKash, Nagad, or any other payment method in a single 24-hour period. Once the limit is reached, further deposits are blocked until midnight Bangladesh Standard Time (UTC+6). Limits can be lowered instantly but can only be increased after a 48-hour cooling-off period.
Weekly Deposit Limit
A rolling 7-day cap on total deposits. This is particularly useful for players who typically play across multiple shorter sessions throughout the week, as it prevents a bad day from blowing a whole week's entertainment budget in one sitting.
Monthly Deposit Limit
A calendar-month cap on total deposits. Setting a monthly limit helps players align their gaming activity with their regular income cycle — particularly useful for players in Bangladesh who manage their household budget on a monthly basis.
To set or adjust your deposit limit, contact the hi77c support team at [email protected]. Please note that reductions take effect immediately, while increases require a 48-hour waiting period. This built-in delay is a deliberate protection against impulsive decisions made during a losing run.
Self-Exclusion
Self-exclusion is the most comprehensive player protection tool available on the hi77c platform. When you self-exclude, your account is locked and you are prevented from accessing any part of the platform — games, deposits, withdrawals — for the duration of the exclusion period. hi77c will also stop sending you any promotional emails or notifications during your self-exclusion.
Self-exclusion periods available at hi77c are: 6 months, 1 year, 3 years, or permanent (indefinite) exclusion. Once a self-exclusion period begins, it cannot be shortened or reversed before the agreed end date — this is a firm commitment, not a soft block. Players requesting a self-exclusion should contact [email protected] with their registered mobile number and the desired exclusion period.
After a self-exclusion period ends, players wishing to reactivate their account must make an explicit written request to [email protected]. hi77c will apply a minimum 7-day reactivation review before any account is reopened, to ensure the player has had sufficient time to reflect on their decision.
Time-Out Periods
A time-out is a shorter, temporary break from the platform — designed for players who feel they need a pause but are not yet considering a full self-exclusion. During a time-out, your hi77c account is suspended and you cannot log in, deposit, or place bets. Your balance is preserved and will be available when the time-out expires. Any pending withdrawals already requested before the time-out was activated will still be processed normally.
Available time-out durations at hi77c are: 24 hours, 48 hours, 7 days, and 30 days. To activate a time-out, email [email protected] from your registered email address stating your desired duration. Time-outs cannot be cancelled before expiry — if you feel you need a longer break, contact support to convert a time-out into a self-exclusion at any point during the time-out window.
Age Verification — 21+ Policy
hi77c enforces a strict minimum age of 21 for all players. This is not simply a policy statement — it is an actively enforced requirement. All new registrations are subject to age verification at the point of sign-up, and hi77c reserves the right to request documentary proof of age (such as a National Identity Card, passport, or driving licence) from any player at any time, without prior notice.
Where hi77c has reasonable grounds to suspect that a player is under the age of 21, the account will be suspended immediately pending age verification. Any winnings accrued during a period when an underage player was active will be forfeited. Parents and guardians are encouraged to use parental control software on shared devices to prevent underage access to online gaming platforms.
Tips for Healthy Gaming Habits
Even if you do not currently have any concerns about your gaming behaviour, building good habits from the start is the best way to ensure gaming stays a positive part of your leisure time. Here are six practical guidelines that hi77c recommends to all players in Bangladesh.
- Set a strict personal budget before each gaming session and stop playing once that budget is spent — regardless of whether you are winning or losing at the time.
- Treat gaming as entertainment with a cost, the same way you would a cinema ticket or a restaurant meal — not as a potential income stream or a way to solve financial problems.
- Never gamble while you are under stress, emotionally upset, tired, or under the influence of alcohol. Decisions made in these states are rarely the best ones and tend to lead to larger losses.
- Take regular breaks during long sessions. Stand up, walk around, drink water, and step away from the screen for at least 10 minutes every hour. This helps maintain clear judgment and prevents compulsive play.
- Keep gaming as one small part of a balanced life. Make sure you are maintaining time for family, friends, prayer, exercise, and other activities that are important to you — especially during busy periods like Eid or BPL season.
- If you feel the urge to chase a loss — that is, to keep playing specifically to win back money you have already lost — stop immediately. Chasing losses is one of the most common pathways into problem gambling and rarely results in recovery of the lost amount.
Get Support When You Need It
If you are concerned about your own gambling or the gambling of someone close to you, the most important thing is to act early rather than wait for the situation to worsen. hi77c's support team is available 24 hours a day, 7 days a week and is trained to handle responsible gaming requests with full confidentiality and without judgment.
hi77c Responsible Gaming Support
Our support team can help you activate deposit limits, time-out periods, self-exclusion, or account closure. We can also provide information about your recent activity history if you are trying to assess your gaming patterns.
Contact us at: [email protected]
Response time: within 24 hours. All responsible gaming requests are treated as urgent and handled with complete confidentiality.
hi77c is committed to responsible gaming as a core part of its operation — not an afterthought. We review our responsible gaming tools and policies regularly to ensure they remain effective and accessible to all players in Bangladesh. Your wellbeing matters more to us than your deposit balance.
Play Responsibly at hi77c
Explore our games at your own pace, with full control over your limits. 21+ only. Gaming should always be fun.