Help Centre
hi77c Frequently Asked Questions
Everything you need to know about registering, depositing via bKash and Nagad, placing cricket bets, claiming bonuses, and playing safely at hi77c in Bangladesh.
Welcome to the hi77c Help Centre. This page covers the most common questions asked by players across Bangladesh — from Dhaka and Chittagong to Sylhet, Rajshahi, and beyond. Whether you are new to hi77c or a returning player, you will find straightforward answers to account setup, payment methods, game rules, bonus terms, and our commitment to safe and responsible gaming. If your question is not answered here, reach out to our support team at [email protected].
Account & Registration
How do I create a hi77c account in Bangladesh?
Creating a hi77c account takes under two minutes. Visit hi77c.pro, tap the registration link, enter your mobile number, choose a password, and confirm you are 21 or older. You will receive an SMS verification code to activate your account. Once verified, you can immediately browse games, make your first bKash or Nagad deposit, and claim your welcome bonus.
What documents are required for KYC verification on hi77c?
hi77c requires a government-issued photo ID for KYC verification — a Bangladesh National Identity Card (NID), passport, or driving licence is accepted. You may also be asked to provide proof of your registered mobile number or a recent utility bill showing your address. KYC is typically completed within 24 hours of submitting clear photographs of your documents.
I forgot my hi77c password. How do I reset it?
To reset your hi77c password, tap the 'Forgot Password' link on the login page and enter your registered mobile number. An SMS reset code will be sent to your phone within a few minutes. Enter the code, set a new password, and you will regain instant access. If you no longer have access to your registered mobile number, contact [email protected] for manual account recovery.
Can I have more than one hi77c account?
No — hi77c allows strictly one account per player. Duplicate accounts are a violation of the Terms and Conditions and will result in permanent closure of all associated accounts and forfeiture of any balances. If you believe a duplicate account exists in your name, contact [email protected] immediately so it can be investigated and resolved without penalty.
How do I close my hi77c account permanently?
To permanently close your hi77c account, email [email protected] from your registered email address stating that you wish to close your account. Any remaining balance will be returned to your registered bKash or Nagad wallet within 3 business days of the closure request being processed. Account closures cannot be reversed once confirmed, so ensure your balance is withdrawn before requesting closure.
Deposits & Withdrawals
How long does a bKash deposit take on hi77c?
bKash deposits on hi77c are credited instantly in the vast majority of cases. Once you complete the bKash payment from your mobile wallet, your hi77c account balance is updated within seconds. In rare cases during peak network hours, a deposit may take up to 5 minutes to reflect. If your deposit has not appeared after 15 minutes, contact [email protected] with your bKash transaction ID.
What is the minimum deposit amount on hi77c?
The minimum deposit on hi77c is ৳200 for bKash and Nagad, and ৳500 for Rocket and bank transfers. There is no maximum single-deposit cap, although very large deposits may trigger an identity verification step as part of hi77c's standard security and anti-money-laundering procedures. Deposits are always free — hi77c does not charge any processing fee on incoming payments.
What is the minimum withdrawal amount on hi77c?
The minimum withdrawal amount on hi77c is ৳500 for bKash and Nagad, and ৳1,000 for Rocket and bank transfers. Withdrawals are processed within 24 hours for verified accounts. During busy periods — particularly around BPL match payouts — processing may take up to 48 hours. hi77c does not charge withdrawal fees, though your mobile wallet provider may apply their standard transfer charge.
Can I withdraw to a bank account at Dutch-Bangla, BRAC, or Islami Bank?
Yes, hi77c supports bank transfer withdrawals to most major Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank, Islami Bank Bangladesh, Sonali Bank, City Bank, and IBBL. To add a bank account as a withdrawal method, you must first complete KYC verification and ensure the bank account is in your own name — third-party bank withdrawals are not permitted.
Are there any fees for deposits or withdrawals on hi77c?
hi77c charges no fees for deposits or withdrawals on its end. Your mobile wallet provider (bKash, Nagad, Rocket) or bank may apply their own standard transaction charges for the transfer, which are outside hi77c's control. Always check your wallet provider's current fee schedule before initiating a transfer if you want to account for the total cost.
Games & Gameplay
What cricket matches can I bet on at hi77c?
hi77c covers a wide range of international and domestic cricket events, including BPL (Bangladesh Premier League), IPL, T20 World Cup, ICC Test Championship, ODI series featuring the Bangladesh Tigers, and other major bilateral series. Pre-match and live in-play betting are both available, with markets covering match winner, top batsman, total sixes, over/under run lines, and more.
Are the slot games and live casino games on hi77c fair?
Yes. All slot games on hi77c use certified Random Number Generators (RNG) that have been independently tested to ensure fair and unpredictable outcomes. Live casino games (roulette, baccarat, blackjack, game shows) are streamed from studios operated by regulated providers including Evolution Gaming, Ezugi, and Pragmatic Play Live. These providers are audited by independent testing houses for fairness and stream integrity.
Can I play hi77c games on my Android or iPhone?
Yes, hi77c is fully optimised for mobile play directly through your phone's browser — no app download is required. The mobile site works smoothly on Android smartphones and iPhones running current operating system versions. Simply visit hi77c.pro on your mobile browser, log in, and access the full game library including cricket betting, live casino tables, slots, and crash games.
What is the RTP on hi77c slot games?
RTP (Return to Player) varies by game and provider. Most slots on hi77c carry an RTP between 95% and 97%, with the exact figure available in each game's information panel. Games by Pragmatic Play, NetEnt, and Microgaming typically publish their RTP percentages in the paytable. A higher RTP indicates that over millions of spins the game pays back a greater proportion of total wagers, though individual session results always vary.
Is there a live score or cricket match tracker on hi77c?
hi77c provides live match data and in-play odds updates during active cricket matches, so you can follow the action and place bets in real time. The in-play betting interface updates ball-by-ball during BPL, IPL, T20 World Cup, and other major events, giving you the latest run rates, wicket counts, and over-by-over projections to inform your wagers.
Bonuses & Promotions
What welcome bonus does hi77c offer to new Bangladesh players?
hi77c offers a welcome bonus on your first deposit — the current offer is a matched deposit bonus credited to your account on first funding. The exact bonus amount and percentage are displayed on the promotions page and may vary seasonally. To qualify, you must be a new registered player aged 21 or above, complete your first deposit of at least the stated minimum, and opt in to the welcome bonus offer.
What are the wagering requirements on hi77c bonuses?
Wagering requirements on hi77c bonuses specify how many times you must wager the bonus amount before it can be withdrawn as real money. The rollover requirement for the welcome bonus is stated clearly in the bonus terms at the time of claiming. For example, a 20x rollover on a ৳1,000 bonus means you need to place a total of ৳20,000 in qualifying bets before the bonus converts to withdrawable cash.
Do hi77c bonuses expire?
Yes, all hi77c bonuses carry an expiry period. Typically, bonus funds and any associated free spins must be used within 7 to 30 days of being credited, depending on the specific promotion. If the wagering requirement is not met within the expiry window, the bonus balance is removed automatically. Always read the individual promotion's T&C before claiming to confirm the exact expiry date.
Can I use my bonus on cricket betting as well as casino games?
Bonus eligibility for betting categories depends on the specific promotion. Most hi77c welcome bonuses are valid across both sportsbook wagers (including cricket) and casino games, unless the promotion states it is casino-only or sports-only. Free spins are typically restricted to specified slot titles. Always check the bonus terms to confirm which game categories contribute to your rollover and at what percentage rate.
Safety & Responsible Gaming
Is hi77c safe to use in Bangladesh?
hi77c is a safe and reliable platform that uses 256-bit SSL encryption to protect all data transmitted between your device and our servers. Player funds are held in segregated accounts separate from operational funds. Our platform uses certified RNG technology for all casino games, ensuring fair outcomes. hi77c also enforces strict KYC and identity verification procedures to protect all players from fraud and account takeover.
What is the minimum age to play on hi77c?
The minimum age to register and play on hi77c is 21 years. This applies to all players in Bangladesh without exception. hi77c actively verifies player ages at registration and reserves the right to request documentary proof of age at any time. Any account found to belong to a player under 21 will be closed immediately and any winnings forfeited. If you are under 21, please do not register.
How do I set a deposit limit or self-exclude on hi77c?
To activate a deposit limit, time-out period, or self-exclusion on hi77c, email [email protected] from your registered address stating which tool you want and the desired parameters (e.g. daily limit of ৳500, or self-exclusion for 6 months). Requests are processed within 24 hours. Deposit limit reductions take effect immediately; increases require a 48-hour cooling-off period. Self-exclusions cannot be reversed before the agreed end date.
What should I do if I think gambling is becoming a problem for me?
If you feel that gambling is negatively affecting your finances, relationships, or mental wellbeing, the most important step is to act early. Contact hi77c support immediately at [email protected] to activate a time-out or self-exclusion — our team responds within 24 hours and treats all responsible gaming requests with complete confidentiality and zero judgment. You can also review our full Responsible Gaming page for self-assessment guidance.
Does hi77c send promotional messages during a self-exclusion period?
No. Once a self-exclusion is active on your hi77c account, all promotional communications — including bonus offer emails, SMS notifications, and push messages — are stopped immediately for the duration of the exclusion. hi77c's system automatically suppresses marketing messages to excluded accounts. If you receive a promotional message after activating a self-exclusion, contact [email protected] immediately so the issue can be investigated and corrected.
Still Have Questions? We Are Here to Help
Our support team is available 24 hours a day, 7 days a week. Reach us at [email protected] and we will respond within 24 hours. Ready to play? Join thousands of Bangladesh players already enjoying cricket betting, live casino, and slots at hi77c.